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    Management as a Calling
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    Management as a Calling

    Business leaders have tremendous power to influence our society, how it operates, whether it is fair, and the extent to which it impacts the environment. And yet, we do not recognize or call-out the...
    RRP: $46.25
    $44.00

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  • Performance Management im Call Center Performance Management im Call Center
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    Performance Management im Call Center

    In den vergangenen Jahren haben Call Center in der Wirtschaft zunehmend an Bedeutung gewonnen. Neben der rasanten Entwicklung der Informations- und Kommunikationstechnologie sind hierfür vor allem...
    $122.00

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  • Conversations about Calling Conversations about Calling
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    Conversations about Calling

    Conversations about Calling explores management perspectives of the calling construct. Using Max Weber's seminal work, The Protestant Ethic and the Spirit of Capitalism, as a starting point,...
    $95.00

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  • Call Centers For Dummies
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    Call Centers For Dummies

    Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this...
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  • Call Center Connections Call Center Connections
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    Call Center Connections

    Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes...
    $53.00

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  • Healthcare Call Center Essentials Healthcare Call Center Essentials
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    Healthcare Call Center Essentials

    The essential guide to healthcare call centers. Today's healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.  But running a healthcare...
    $48.00

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  • The Structure of Unanswered Phone Calls The Structure of Unanswered Phone Calls
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    The Structure of Unanswered Phone Calls

    The Structure of Unanswered Phone Calls by Amy Belle is a comprehensive and insightful textbook that examines the importance of studying unanswered phone calls, explores strategies for handling them,...
    $124.00

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  • Work as a Calling Work as a Calling
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    Work as a Calling

    Amidst the exponentially growing interest in "work as a calling," contemporary discussions have taken an individualistic turn away from the earlier prosocial character that once marked this...
    $392.00

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  • Close Calls Close Calls
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    Close Calls

    From operating theatres to trading floors, and from oil platforms to airline cockpits, organizations are engaged in a continuous struggle for safety and control. It has become essential for...
    $335.00

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  • Call Time
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    Call Time

    Back To The Future meets Call My Agent in this enthralling high-concept debut novel from Channel 4 F1 presenter Steve Jones.Bob Bloomfield's whole life changed when his little brother Tom was...
    $23.00

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  • House Calls 101 House Calls 101
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    House Calls 101

    Empower your patients and provide essential long-distance care with this complete handbook for house calls!Are you a nurse or other healthcare practitioner, and you're searching for the best ways to...
    $39.00

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    Call Center Staffing and Shift Optimization Call Center Staffing and Shift Optimization
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    Call Center Staffing and Shift Optimization

    Inbound call center problems need decisions in four main areas; the number of incoming calls, necessary number of agents to handle these calls, shift starting times for the operations and the number...
    RRP: $78.69
    $63.00

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  • The Gentleman's Calling The Gentleman's Calling
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    The Gentleman's Calling

    The Gentleman's Calling is an inspirational guidebook for aspiring gentlemen of all ages. Drawing on lessons from classical literature, history, and philosophy, this book provides a clear and...
    $53.00

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  • This Call May Be Recorded This Call May Be Recorded
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    This Call May Be Recorded

    This Call May Be Recorded is one (adorable) man's collection of conversations he's had as a suppository salesman. The (dashing) Joel Frieders recounts the angry strangers, the confused return...
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  • The Call of Nursing The Call of Nursing
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    The Call of Nursing

    The Call of Nursing is not your typical book about nurses. In it, we go behind the curtain of silence that hangs across the profession. It lets us hear why nurses today do what they do, and allows...
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    Call Me Purple

    Writing this book has not been a labor of love or a desire to become independantly wealthy,but simply a personal account of my years spent in the restaurant industry and growth as a husband,Father,...
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  • New Insights on Covered Call Writing
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    New Insights on Covered Call Writing

    Does this sound like you? You want the long-term returns from stocks but don't like the volatility. You like the security of income from bonds and CDs, but the yields are too low. You wish there...
    $87.00

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  • Call Me Nikki Call Me Nikki
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    Call Me Nikki

    "An engrossing, often gut-wrenching portrayal of abuse that offers a path to healing." -Kirkus Reviews"Navarro has written a memoir loaded with suspense that readers won't want to put down."...
    $30.00

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  • Called to Lead
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    Called to Lead

    In Called to Lead, Gwendolyn J. Tucker shares her firsthand experiences of taking on different leadership roles, revealing the valuable lessons she learned along the way. This transparent account...
    $37.00

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  • Calling BS On Busy Calling BS On Busy
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    Calling BS On Busy

    "If you're ready to create order in your everyday life, hour by hour, this book is for you."-Susan Piver, New York Times bestselling author of The Buddhist Enneagram"A wonderfully accessible guide...
    $40.00

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  • Call Me Marlowe
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    Call Me Marlowe

    Set in both Prague and Melbourne, Call Me Marlowe captures a man's search for his motherland in the hope of making sense of his life.With a delicate touch, the novel embodies the nature of trauma -...
    $33.00

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  • Calling All Superheroes Calling All Superheroes
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    Calling All Superheroes

    Calling All Superheroes highlights the enormous potential of superhero play in supporting learning and development in early childhood. Using examples from practice, it provides guidance on how to...
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  • The Calling of Caellaias The Calling of Caellaias
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    The Calling of Caellaias

    AnevaeI was always a girl who was dying to find my place in the world. After an opportunity presented itself, I couldn't pass it up. I packed up my small apartment and moved halfway across the...
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  • Call it a Day Call it a Day
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    Call it a Day

    We first meet Roger and Dorothy at the unprepossessing hour of 8 a.m. when Vera wakes them with the early morning tea. We say farewell to them, less than sixteen hours later, as they turn out the...
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  • The Dead Call The Dead Call
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    The Dead Call

    When someone shows you who they are, believe them the first time...When a woman's body is found in the sea at Blakeney Point with a single blow to the head, DI Tom Janssen and his team must work out...
    $44.00

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  • Seeds of a Calling Seeds of a Calling
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    Seeds of a Calling

    SEEDS OF A CALLING IS A CAUTIONARY TALE ABOUT THE PRICE YOU PAY WHEN YOU TURN YOUR BACK ON YOUR TRUTHFrom the outside looking in, Kate's life appears perfect. In her mid-thirties, she holds a highly...
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  • Call of Duty Ukraine Call of Duty Ukraine
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    Call of Duty Ukraine

    AL Katar was born a baby of the Civil Rights Movement in the mid 1950's. A child of the 60's. A man of the 70's and a storyteller of the 21st t century, who hasn't forgotten the great writers of the...
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  • The Thing They Call the Virus The Thing They Call the Virus
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    The Thing They Call the Virus

    The scary virus is around and isolation for some can be boring, but not for five-year-old Caroline and her brother, Alexander, who manage to unlock the magical wonders of their imagination by taking...
    $25.00

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  • When the President Calls
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    When the President Calls

    Interviews with thirty-five economic policymakers who advised presidents from Nixon to Trump.Interviews with thirty-five economic policymakers who advised presidents from Nixon to Trump.What is it...
    $96.00

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  • Workforce Wake-Up Call
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    Workforce Wake-Up Call

    Praise for Workforce Wake-Up Call"Great questions + great thinkers = novel ideas. Workforce Wake-Up Call deals with the challenges of getting, revitalizing, treating (engaging), and leading talent in...
    $67.00

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  • The Consultant's Calling
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    The Consultant's Calling

    A classic revised and updated for the twenty-first-century consultant Revised and updated for consulting in the twenty-first century, this new edition is for anyone who wants to know what consulting...
    $67.00

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    They Call Me Supermensch

    An eye-popping peek into entertainment industry from the magnetic force who has worked with an impeccable roster of stars throughout his storied career.In the course of his legendary career as a...
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    $41.00

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  • Calling the Cavalry Calling the Cavalry
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    Calling the Cavalry

    This study analyzes the adequacy of the Department of Defense's (DOD) response during natural disasters. The author assesses the historical evolution of DOD operations domestically to establish...
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  • They Called Them the Fightin' Earps They Called Them the Fightin' Earps
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    They Called Them the Fightin' Earps

    Wyatt Earp and his brothers came to Tombstone to invest in recently opened silver mines and real estate, to get a share of newly discovered wealth and prosperity, and not to continue their law...
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  • Asyra's Call Asyra's Call
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    Asyra's Call

    One girl. One horrible mistake. And no Aura.From debut author Maya Unadkat comes the first in an exciting and mysterious Young Adult Fantasy trilogy, filled with romance and adventure and perfect for...
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  • The Call of the Crawfish Frog The Call of the Crawfish Frog
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    The Call of the Crawfish Frog

    Crawfish Frogs (Rana areolata) have been called the most secretive frog in North America, and it is unusual in the twenty-first century - in the most scientifically advanced country in the world -...
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    Don't Call Me Angus

    Just the mention of St. Andrews stirs excitement in the heart of every golfer. But to young Angus MacKay, living in the Swilken Bank Hotel, overlooking the eighteenth hole of St. Andrews' Old Course...
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  • Call Me Iliad Call Me Iliad
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    Call Me Iliad

    Iliad, my main character who suffers from amnesia after being shot by a pervert, is now pursued by another. Toerch is his name a man who will go to any extreme to get his way and his sights are on...
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  • Eskimo Calling? Eskimo Calling?
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    Eskimo Calling?

    "He got closer and closer. I pushed my hand out for the door handle but he got to me first. I should have been terrified in a dark room with a stranger but when he cupped my face in his hands, smiled...
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  • You call this 'Peace'? You call this 'Peace'?
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    You call this 'Peace'?

    When Anne and Ron Jackson's, Carruthers Chandlery expands to selling cruisers it seemed a sound move. But they had not reckoned on their Manager's other ideas.Domestic life is not plain sailing...
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  • You Call That Love? You Call That Love?
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    You Call That Love?

    Dr. LaSharnda Beckwith, PhD, MBA, MA, BPS is Chair of the Department of Business and the MBA/MOL programs at Harrison Graduate School at Southwestern Assemblies of God University in Texas. Prior to...
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  • They Called Us Exceptional
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    They Called Us Exceptional

    An Indian American daughter reveals how the dangerous model minority myth tears families apart and wrecks mental health in this searing, brave memoir."In this vulnerable and courageous memoir, Prachi...
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    $59.00

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  • CALL ME LAWLESS CALL ME LAWLESS
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    CALL ME LAWLESS

    Savannah Lincoln, a high-profile criminal attorney, has always been able to defend the indefensible and win impossible cases. Trouble arises when she gets notified by the authorities that eight of...
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    The Calling of Rose Ii

    Amber happy and smiling and in the background a shadowy figure representing the voice.After twelve years of taking medication for depression, Amber decides that she is no longer in need of pills to...
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  • A Dog Called Kan A Dog Called Kan
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    A Dog Called Kan

    The story of Kan is based on the young lives of many dogs that are a problem for their owners until they discover the sport of dog agility. Sally Ann and her mother know that Kan is just...
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  • A Bed Called Home
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    A Bed Called Home

    In the last three years the migrant labor hostels of South Africa, particularly those in the Transvaal, have gained international notoriety as theaters of violence. For many years they were hidden...
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