Add Wish List Add to Cart The item has been added Brand Love is not Enough How would you feel about a bank that handled all of your financial needs efficiently, but made you feel like a dummy? In a relationship between two people, what the other person thinks of you (or what you believe they think of you) exerts great influence... RRP: $402.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Consuming Atmospheres Atmosphere is a term often used in everyday life to describe how a consumption space feels, and has long been an important theme within marketing. RRP: $373.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added The Language of Branding The Language of Branding: Theory, Strategies and Tactics shows marketers how to use language successfully to improve brand value and influence consumer behavior. Luna and Lerman are among only a few researchers who take a multidisciplinary... RRP: $131.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Credit Scoring, Response Modelling and Insurance Rating Within the financial services industry today, most decisions on how to deal with consumers are made automatically by computerized decision making systems. At the heart of these systems lie mathematically derived forecasting models. These use information... RRP: $220.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added New Dimensions of Connectivity in the Asia-Pacific There is no bigger policy agenda in the East Asian region than connectivity. Costs of international connectivity are indeed falling, in the movement of goods, services, people and data, leading to greater flows, and to the reorganisation of business and... RRP: $71.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Twenty K.R. Narayanan Orations The Australia South Asia Research Centre (ASARC) was established in 1994 in one of the premier universities of the world—The Australian National University (ANU). Apart from its research and doctoral training activities, ASARC also needed a public forum... RRP: $76.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Power, Culture, Economy Research over the past decade in health, employment, life expectancy, child mortality, and household income has confirmed that Indigenous Australians are still Australia's most disadvantaged group. Those residing in communities in regional and remote... RRP: $52.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Stealing Genius Improvement is not innovation…and innovation is essential if your aim is to survive in today’s business environment. Stealing Genius lays the foundation for a dramatic, and long-overdue, shift in 21st-century strategic marketing and branding... RRP: $30.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added I'll Be Back How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn... RRP: $39.99 $39.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Be Amazing or Go Home Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it... RRP: $27.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Willie's Way A book unlike any other customer service guide, Willie’s Way translates Willie’s common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers,... RRP: $30.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Uncopyable You In Uncopyable YOU, authors Steve and Kay Miller bring to life the art and science of personal branding in a way that's never been done before. This transformative book is more than just a guide; it's a blueprint for creating a personal brand that is not... RRP: $37.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added This Is Strategy National Bestseller. From Seth Godin, one of the world's most influential business thinkers and bestselling author of This is Marketing, comes an essential guide to thinking strategically in a complex, ever-changing world."With his signature clarity and... RRP: $35.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added I, Millennial ‘A damn hilarious read.’ Nazeem Hussain‘A true barbarian.’ Andrew BoltOur world is in chaos lol. And no, Australian Millennials, it’s not your imagination: things are especially f**ked for us.Millions of Baby Boomers got beach houses, free education,... RRP: $33.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Economic Psychology A comprehensive overview of contemporary economic psychology Economic Psychology presents an accessible overview of contemporary economic psychology. The science of economic mental life and behavior is increasingly relevant as people are expected to... RRP: $137.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Cases in Consumer Behaviour Cases in Consumer Behaviour Cases in Consumer Behaviour contains a selection of case studies which examine different aspects of the behaviour of European consumers. These case studies consider, amongst other issues, personal consumer decisions and... RRP: $177.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Customer Analytics For Dummies The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies... RRP: $67.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Sweat Equity Go inside the trend that spawned a multi-billion dollar industry for the top five percent Sweat Equity goes inside the multibillion dollar trend toward endurance sports and fitness to discover who's driving it, who's paying for it, and who's profiting... RRP: $67.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added The Gaslighting of the Millennial Generation #1 New Release in Demography Millennials vs. All Other GenerationsReaders ofThe Next Americaby Paul Taylor,Generation Meby Jean M. Twenge,The Fourth Turningby William Strauss and Neil Howe will loveGaslighting the Millennials.Millennials were set up... RRP: $32.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added At home with the poor This book opens the doors to the homes of the forgotten poor and traces the goods they owned before, during and after the industrial revolution (c. 16501850). Using a vast and diverse range of sources, it gets to the very heart of what it meant to be... RRP: $265.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Consumer Nationalism in China China has made nationalism central as the country seeks to achieve a 'rejuvenation of the Chinese nation.'The new wave of consumer nationalism in China reached a fever pitch in recent years. This book will be the first book that... RRP: $229.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added The Unsell Join Michael Tuso as he guides sellers out of the antiquated world of "one size fits all" pitching and into a world that empowers buyers and sellers alike through problem-solving and system building.If you find the traditional methods of hard selling and... RRP: $33.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Radical Human Centricity There is a problem with innovation research. Many of the methods used to study people for strategic and designinnovation purposes are not up to the task. They are holdovers from market research or are simplified versions of toolsborrowed from other... RRP: $43.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added Shopomania A thought-provoking and provocative challenge to consumerism (with plenty of name-dropping and celebrity antics).Sassy and satirical, Shopomania is an economic, environmental and social study. This light-hearted, dark-souled dictionary of coined words,... RRP: $52.99 $52.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added Winning on Purpose Great leaders embrace a higher purpose to win. The NetPromoter System shines as their guiding star.Fewmanagement ideas have spread so far and wide as the Net Promoter System (NPS).Since its conception almost two decades ago by customer loyalty guru... RRP: $54.99 $53.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added The Growth Deficit During the 1980s and 1990s, European economies went through a period of slowing economic growth and high unemployment, what some economists described as "secular decline." On the other side of the Atlantic, the United States enjoyed a robust recovery... RRP: $17.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added Stage (Not Age) Soon, old people will outnumber young people, nearly everywhere in the world. This demographic fact presents challenges, but also massive opportunities. Experts estimate the so-called longevity market at $21 trillion. But it will be impossible to reach... RRP: $49.99 $49.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added My Robot Gets Me Your relationships with your 'smart' products are about to get a lot more personal.Think how commonplace it is now for people to ask Siri for the weather forecast, deploy Roomba to clean their homes, or summon Alexa to turn on the... RRP: $20.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added The Context Marketing Revolution In a world of limitless media noise, how can businesses break through to customers? Context.We are in the midst of a massive media revolution. For the first time in history, ordinary people around the world have the ability to create, distribute, and... RRP: $54.99 $53.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added Why Customers Leave (and How to Win Them Back) +++ Named One of Forbes Top 10 Books Of 2019 +++"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off... RRP: $39.99 $39.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added Heart and Sell Are you making it difficult for your potential customers to buy from you?Today's buyers are overloaded - overwhelmed by too much information and suffering from decision fatigue. Across industries, customers are delaying purchasing decisions or even... RRP: $29.99 $29.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added The Poverty of Affluence In his 1983 classic The Poverty of Affluenceexamines the psychological underpinnings of our insatiable desire for growth, and endless quest for "more"-whether in jobs, relationships, or any other sphere of life-suggesting that our commitment to... RRP: $35.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Behavioral Science in the Wild Written to provide a grounding in behavioral insights research, Behavioral Science in the Wild assists managers to implement research findings on behavioral change in their own workplace operations. In particular, this book shares prescriptive advice on... RRP: $72.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Benjamin's Arcades The Arcades Project, Walter Benjamin's unfinished masterpiece, is a brilliant but maddening book. Benjamin's Arcades: an unGuided Tour looks for the method behind the madness, carefully reconstructing the intellectual and political context of the work... RRP: $44.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Digital Renaissance How digital technology is upending the traditional creative industries-and why that might be a good thingThe digital revolution poses a mortal threat to the major creative industries-music, publishing, television, and the movies. The ease with which... RRP: $47.99 $47.00 Add to Cart The item has been added
Add Wish List Add to Cart The item has been added Culturematic A Culturematic is a little machine for making culture. Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test for atmosphere, to see what life it can sustain, to see who responds and how... RRP: $53.00 Add to Cart The item has been added
sale Add Wish List Add to Cart The item has been added Groundswell, Expanded and Revised Edition Corporate executives struggle to harness the power of social technologies. Twitter, Facebook, blogs, YouTube are where customers discuss products and companies, write their own news, and find their own deals but how do you integrate these activities into... RRP: $34.99 $34.00 Add to Cart The item has been added