Quality Assurance (QA) and Total Quality Managemen Books

Cybernetics is about having a goal and taking action to achieve that goal. Knowing whether you have reached your goal (or at least are getting closer to it) requires "feedback", a concept that was made rigorous by cybernetics.The subject of Cybernetic...

Global competition, corporate downsizing and corporate restructuring have forced many firms to reevaluate their operating methods. Today, corporations must do more with less while still watching the bottom line and improving profitability. ISO 14000 and...

Maintaining the reader-friendly features of its popular predecessor, the Second Edition illustrates fundamental principles and practices in statistical quality control for improved quality, reliability, and productivity in the management of production...

This book is intended to address both the quantitative and qualitative issues of programmable controllers for factory automation. It is helpful for both the newcomer to the field and the experienced control engineer requiring a fresh perspective.

Many books and articles have been written on how to identify the "root cause" of a problem. However, the essence of any root cause analysis in our modern quality thinking is to go beyond the actual problem. This book offers a new non-technical...

Quality management practices are essential in any organization, and service organizations are no exception. Service organizations face unique challenges in maintaining and improving the quality of their services, including intangible outputs and a high...

Novel in its approach to software design, development, and management, Building Software: A Practitioner's Guide shows you how to successfully build and manage a system. The approach the authors recommend is a simple, effective framework known as...

The convergence of knowledge, technology, and human performance which comprises today's enterprise allows creative business process design. Thus, an organization can create new and innovative ways to service customers or to do business with suppliers and...

The authors of this monograph have developed a large and important class of survival analysis models that generalize most of the existing models. In a unified, systematic presentation, this monograph fully details those models and explores areas of...

Providing a ready made, quick and easy-to-learn approach for applying design of experiments techniques to problems, this book examines the entire product lifecycle and the tools and techniques necessary to measure quality at each stage. The authors...

Existing ERP systems are being used to support an increasing amount of critical e-business initiatives, even though this is far from their original purpose. While ERP can form a foundation for successfully meeting e-business needs, future success will be...

Due to global competition, safety regulations, and other factors, manufacturers are increasingly pressed to create products that are safe, highly reliable, and of high quality. Engineers and quality assurance professionals need a cross-disciplinary...

Building upon the technical and organizational groundwork presented in the first edition, Risk Assessment and Decision Making in Business and Industry: A Practical Guide, Second Edition addresses the many aspects of risk/uncertainty (R/U) process...

This book investigates the world of leading indicators and explores how they can effectively be used, providing the 21st Century safety professionals with alternative metrics and guidance to enable them to make a difference in managing risk within an...

The BASICS Handbook is designed to show personnel at all levels within a manufacturing operations environment that, with easy to understand continuous improvement tools, they can make a difference to operational performance where safety, quality, cost,...

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address...

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

This book has been written to provide both students and industrial man­ agers with a comprehensive description of the tools and techniques of Quality Management and also to provide a framework for understanding Quality...

This book covers both a descriptive and inferential approach of reliability design in the development process of mechanical products, along with a focus on parametric accelerated life testing and case studies. This new reliability methodology enables the...

This is a self-study guide for facilitators of rapid process improvement workshops that helps anyone who feels like they aren't truly gaining the full results of improvement initiatives and kaizen events. They know they can do better, but don't know how...

This book is about how to be a design academic. In another words, how to manage the various challenges, requirements, and processes that come with both the everyday and extra-orginary parts of an academic role in design fields (from architecture, urban...

This book provides the tools and techniques, management principles, procedures, concepts, and methods to ensure the successful completion of an oil and gas project and ensuring the proper design, procurement, and construction for making the project most...

The objective of this standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago, this standard provides instructions related to...

Experimental Vibration Analysis for Civil Structures: Testing, Sensing, Monitoring, and Control covers a wide range of topics in the areas of vibration testing, instrumentation, and analysis of civil engineering and critical infrastructure.

This book is a collective work by many leading scientists, analysts, mathematicians, and engineers who have been working on the front end of reliability science and engineering. The book covers conventional and contemporary topics in reliability science,...

Evolved from the lectures of a recognized pioneer in developing the theory of reliability, Mathematical Models for Systems Reliability provides a rigorous treatment of the required probability background for understanding reliability theory. This...

Looks at quality management in a new way; Offers a very different mathematical tool set than traditionally employed for quality control problems; Yao is a leading researcher in the area of stochastic modeling and the author of...

Asceptic Pharmaceutical Manufacturing II explores the sophisticated technology, developments, and applications that allow aseptic processing to approach the sterility levels achieved with terminal sterilization. Written by experts in sterile...

Currently, the prime focus for US business plans should not be on the manufacturing process design and delivery processes, but on greatly improving innovation leadership, design engineering capability, and sales and marketing innovation. These three...

Improving the quality of products and manufacturing processes at low cost is an economic and technological challenge to industrial engineers and managers alike. In today's business world, the implementation of experimental...

This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of...

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica­ firms that tions in almost all segments of the economy including...

Quality and process improvement is now a major concern of businesses of all types all over the world. Designed as a reference book for quality practitioners, this book meets the urgent need for a concise practical reference...

An extensive use and analysis of orthogonal arrays and Taguchi's parameter design are the major contents of this book. New features are: introduction of Pareto-type ANOVA, simultaneous optimization in parameter design;...

This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organisation's (ISO) requirement that in future all new and existing Management...

 This book defines and helps the reader understand a new normal of leadership .

Local government plays a critical role in the provision of governance, infrastructure, and services for local communities. Over the past 30 years this sector has undergone significant reforms because of various superordinate governments policy changes...

ReducedEffort® Changeover: The Lean Way to Quickly Reduce Changeover Downtime provides a step-by-step guide for conducting a Kaizen event that empowers the people who do the work to improve how that work is done. Packed with tips, tools, and examples,...

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period.Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today's hypercompetitive environment,...

Many leaders and managers have led improvement initiatives in a variety of different industry sectors. Most believe that when they begin these efforts, they already have the tools they need in their improvement "backpack." Using these tools, they make...

Today the Scottish electronics industry employs 40,000 people directly and a further 30,000 in the supply infrastructure. There are now more than 550 electronic manufacturing and supplier companies in ' Silicon Glen'. In terms...

In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards...

Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality...

There are as many views on audits and auditing auditing as there are people who have ever thought about the subject and the process. Any author writing about it is faced with some common problems, such as how to make a...

This book provides a comprehensive survey of the most recent methodology--both theoretical and applied--on the statistical analysis and detection of defective/"non-conforming" items in various types of inspection for attributes, when the inspection...

Most companies are continuously trying to reduce their supply-chain costs, time to market, and inventory. Optimizing Your Supply-Chain Performance: How to Assess and Improve Your Company's Strategy and Execution Capabilities presents the "how-to's" (and...