Knowledge management Books

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting...

This book explores emerging research and pedagogy in analytics and data science that have become core to many businesses as they work to derive value from data. The chapters examine the role of analytics and data science to create, spread, develop and...

This book investigates the intuitive application of strategic knowledge arbitrage and serendipity (SKARSE) principles by CEOs in their use of mobile electronic devices. CEOs of small to mid-sized organizations are responsible for the income, expenses,...

Addressing the issues that will be central to Africa's various attempts to effectively manage knowledge and innovation for sustainable business management, this edited book makes a timely contribution to research on business in Africa. Coinciding with...

This book reports on the results of an interdisciplinary and multidisciplinary workshop on provenance that brought together researchers and practitioners from different areas such as archival science, law, information science, computing, forensics and...

This book draws new attention to domain-specific conceptual modeling by presenting the work of thought leaders who have designed and deployed specific modeling methods. It provides hands-on guidance on how to build models in a particular domain, such as...

How could privacy play a key role in protecting digital identities? How could we merge privacy law, policies, regulations and technologies to protect our digital identities in the context of connected devices and distributed systems? In this book, the...

This contributed volume is a result of discussions held at ABICT'13(4th International Workshop on Advances in Business ICT) in Krakow, September 8-11, 2013. The book focuses on Advances in Business ICT approached from a multidisciplinary perspective and...

The need for information privacy and security continues to grow and gets increasingly recognized. In this regard, Privacy-preserving Attribute-based Credentials (Privacy-ABCs) are elegant techniques to provide secure yet privacy-respecting access control...

​This book addresses the issue of intangibles' contribution to growth at macroeconomic and microeconomic levels. It provides a review of a set of new approaches to innovation growth. It also considers the issue of how to invest in intangibles, especially...

Due to the increased global political importance of the nonprofit sector, its technological support and organizational characteristics have become important fields of research. In order to conduct effective work, nonprofits need to communicate and...

This book aims to offer a comprehensive overview of the issues facing organizations when deciding whether to accept e-commerce as a platform for business. It provides a detailed evaluation of how the implementation of e-commerce may affect all parties...

This book proposes a novel approach to classification, discusses its myriad advantages, and outlines how such an approach to classification can best be pursued. It encourages a collaborative effort toward the detailed development of such a classification...

This book presents different use cases in big data applications and related practical experiences. Many businesses today are increasingly interested in utilizing big data technologies for supporting their business intelligence so that it is becoming more...

This book constitutes the revised selected papers of the 10th International Workshop on Data Privacy Management, DPM 2015, and the 4th International Workshop on Quantitative Aspects in Security Assurance, QASA 2015, held in Vienna, Austria, in September...

This book discusses the main issues, challenges, opportunities, andtrends involving the interactions between academia, industry, government and society.Specifically, it aims to explore how these interactions enhance the ways inwhich companies deliver...

This book investigates organizational learning from a variety ofinformation processing perspectives. Continuous change and complexity inregulatory, social and economic environments are increasingly forcingorganizations and their employees to acquire the...

The papers presented in this volume advance thestate-of-the-art research on digital marketing and social media, mobile computingand responsive web design, semantic technologies and recommender systems,augmented and virtual reality, electronic...

This book presents the full scope of Design Thinking in theory and practice, bringing together prominent opinion leaders and experienced practitioners who share their insights, approaches and lessons learned. As Design Thinking is gaining popularity in...

This book offers a collection of selected papers presented at the Seventh International Conference on ICT Innovations held in October 2015, in Ohrid, Macedonia, with main topic Emerging Technologies for Better Living. The conference gathered academics,...

This book examines education in entrepreneurship through an action-learning environment that uses educational innovation tools. It explores various education tools, technology tools and pedagogical methods being implemented into university curriculums...

This book presents 3D3C platforms - three-dimensional systems for community, creation and commerce. It discusses tools including bots in social networks, team creativity, privacy, and virtual currencies & micropayments as well as...

This publication is in collaboration with the University of Buckingham and is the result of a combined research and review process carried out by the three Editors who belongs to the University of Ferrara, Italy, the University of Buckingham, UK and...

Recent achievements in hardware and software developments have enabled the introduction of a revolutionary technology: in-memory data management. This technology supports the flexible and extremely fast analysis of massive amounts of data, such as...

Information communication technologies have become the necessity in everyday life enabling increased level of communication, processing and information exchange to extent that one could not imagine only a decade ago. Innovations in these technologies...

This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM)...

The systemic view provides a basic approach through which people may advance their understanding of knowledge production in organizations. One of the most important contributions to this systemic view is the theory of social autopoiesis which emphasizes...

This book constitutes the proceedings of the First International Conference on Digital Product Management, ICDPM 2024, which took place in Gothenburg, Sweden, on June 12, 2024. This year's theme was "Digital Product Management in the Era of Data Economy,...

This book is a thorough exploration of the digital currency realm, designed for both newcomers and seasoned enthusiasts. The book offers an in-depth analysis of the multifaceted world of cryptocurrencies, covering technological, economic,...

In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else,...

Within and beyond organization studies, an epistemology of practice allows us to view the ongoing interaction between doing and knowing, the knowing subject and the known object, social and material, humans, nonhumans, more-than-humans. This book is a...

This book presents a comprehensive compilation of the latest research into digital disruption in the media industry. The perspectives are differentiated into innovation triggers in the media industry stemming from the economy, society and technology. In...

Information systems research (IS) is an exciting multidisciplinary area that links the rapidly changing technology of information (or communications and information technology, ICT) to the business and social environment. Lately, the discourse...

This book contains a collection of chapters that provide new insights into traditional paradigms, approaches, and methods, as well as more recent innovative studies in knowledge management. It investigates the historical root of such interaction and how...

Innovation is a widely applied yet poorly understood term in the context of public policies and practices among Western nations. Technological innovations specifically have and will continue to advance civilization, shape modern society, and drive the...

Digital transformation involves the union of technological change and innovative technologies and is about constant innovation, evolution and acceleration. While it is true that technology is an enabler of digital transformation, transformation often...

Combining two different actor-network theory perspectives and relying on the single case study methodology, this book offers important empirical evidence and managerial implications on the use of blockchain for accounting and control purposes. Exploring...

Organizations are increasingly recognizing the importance of sustainability and responsibility. They are challenged to develop a holistic approach to value creation that reconciles economic, social, and environmental goals. This book describes how...

This book explores multidimensional issues concerning digital resilience and analyzes how people and organizations maintain, enhance and protect value stemming from digital technologies. Society is now heading for a future in which organizations and...

This book examines the recent evolution of the concept of data as an economic and managerial phenomenon. The author first describes and discusses open data and then introduces the concept of linked data, with a focus on assets for reuse. Furthermore, he...

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public...

This book explores the possibility of integrating design thinking into today's technical contexts. Despite the popularity of design thinking in research and practice, this area is still too often treated in isolation without a clear, consistent...

Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the...

This edited book presents scientific results of the 21th IEEE/ACIS International Fall Virtual Conference on Computer and Information Science (ICIS 2021-Fall) held on October 13-15, 2021, in Xi'an China. The aim of this conference was to bring together...

Artificial intelligence (AI) and platforms are closely related. Most investments in AI, especially in critical technologies, are provided by large platforms. This book describes how platforms invest in AI and how AI will impact the next generation of...

This textbook guides the reader on how to undertake high-quality literature reviews, from traditional narrative to protocol-driven reviews. The guidance covers a broad range of purposes, disciplines and research paradigms. Whether the literature...