Management and management techniques Books

The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.

The handbook is structured to guide organizations new to ISO 9001 through the process necessary to connect their current practices to the requirements of ISO 9001:2015. For organizations already certified to ISO 9001, it advises how to use your upgrade...

The author developed Lightweight Enterprise Architecture (LEA) to enable a quick alignment of technology to business strategy. LEA's simple and effective framework makes it useful to a wide audience of users throughout an enterprise, coordinating...

This book contains the most significant methods in the theory of queues, which are demonstrated on a large number of examples of queueing models. It includes a discussion of open problems and future research directions, followed by an extensive...

The European Union is facing a profound crisis and is confronted with multiple challenges. Over the last two decades, it has experienced a series of dramatic changes to its powers, its institutional design, its constitutional framework and its borders...

Millions have been inspired by the Bible's spiritual lessons. Now, Lorin Woolfe provides a unique way to view the Bible . . . for leadership lessons that can be applied to our modern business world.

Chantell Ilbury and Clem Sunter provide a crisp and entertaining analysis of the mind of a fox and identify the two questions you should ask before committing yourself to action: what do you and do you not control? What is certain and uncertain about the...

Over the past twenty-five years, a series of actions, omissions, and failures by Canada's lawmakers and the purported gatekeepers of investors' rights have left Canadians' investments, pensions, and retirement savings at greater risk. Bodies such as...

The process of working out how to exploit a perceived business opportunity is a journey of discovery made in the face of a lack of knowledge about the future outcome. A scoping business plan provides a way to prepare for uncertainty while keeping a...

Time-saving tips to make the teaching and administration load easierDoes your precious teaching time seem to be shrinking? Do you support teachers but there never seem to be enough hours in the day to do your job? Dip into this vast resource of 'best...

During the past two decades, corporate management has come to take an active role in health promotion programming for employees, offering health education, screenings, therapy, and even leisure initiatives. However, little attention has been given to how...

The Chinese characters for "danger" and "opportunity" form the word "crisis". Ancient Chinese wisdom sees an opportunity in danger. While cultural diversity brings challenges to the workplace, how do we turn these challenges into opportunities? Drawing...

This book presents an in-depth study of how the drive to optimize organizational performance can be significantly improved by investigating the causal relationships between profitability, productivity, and sustainability (PPS). This is...

This book serves as a guide for local governments and private enterprises as they navigate the unchartered waters of investing in climate change adaptation and resilience. This book serves not only as a resource guide for identifying potential funding...

Over the last three decades the world economy has grown strongly on the back of 'globalization' supported by the policies of free-trade, open markets and privatisation. Support has also grown for the concept of 'sustainability', meeting the needs of the...

This book examines the concept of peace leadership, bringing together scholars and practitioners from both peace and conflict studies and leadership studies.The volume assesses the activities of six peace leaders, the place and role of women and...

This book will be crucial reading for students across a variety of disciplines. A broadly socio-legal text, using a mixed-methods design combining grounded theory with an in-depth case study, this research explores a rarely-seen facet of the legal...

The growth of global corporations has led to the development of new business strategies whose complexity and configuration rest on corporate networks; corporate cross-culture and intangible corporate and product assets. In global markets, corporations...

The Russian budget process has received little detailed attention in academic literature. Here various key aspects of the formation of the federal budget, largely since Vladimir Putin began his third presidential term in 2012, are examined. It is...

Digitalization is changing the world of work. Technology is shifting the relationship between workers and machines and how work is organized; new skills are becoming increasingly relevant in the workplace where workers no longer work for a single...

Human Resource Management (HRM) is fundamentally shaped by institutional and cultural factors, such as the different political environments and social philosophies of particular countries and regions. By examining the various organizational aspects of...

Global competition, corporate downsizing and corporate restructuring have forced many firms to reevaluate their operating methods. Today, corporations must do more with less while still watching the bottom line and improving profitability. ISO 14000 and...

What are the obstacles in the way of effectively solving the environmental crises of our time? What can we do to overcome them? These may be two of the most important questions heading into the 21st century. Organized human societies have the ability to...

Maintaining the reader-friendly features of its popular predecessor, the Second Edition illustrates fundamental principles and practices in statistical quality control for improved quality, reliability, and productivity in the management of production...

In many businesses, supply chain people are trapped in reactive roles where they source, contract, purchase, receive, warehouse, and ship as a service. However, in some businesses suppliers contribute to improvement programs, technology, funding,...

Extension innovation method is an approach to originality generation. It utilizes basic theories of Extenics, a new discipline for modeling contradiction problems with formalized methods and transformation, to establish a modeling and quantification...

This book provides a timely evaluation of the EU's ability to act internationally and coordinate policy in a time when it also seeks to meet shifting demands of international cooperation. These include global sustainable development, the challenge of...

Identifying and developing leaders in a family business can be more difficult than traditional business. How do you develop each child differently, how do you lead your sibling-- who in fact may be older than you? Balancing the diverse demands of your...

While every family business is unique, embracing systematic governance processes can help any family business achieve goals shared by virtually all: orderly decision-making, peaceful continuity, and the freedom to make decisions based on the highest and...

Leading a family business can be complex, and every business owner needs help from time to time-but choosing the right advice can make or break the business. In How to Choose and Use Advisors, Authors Aronoff and Ward establish benchmarks for excellent...

This book establishes the principles and patterns necessary to laying the foundation for capital and liquidity planning. Through an in-depth examination of financial situations, it leads family businesses to making wise, well-timed choices about the...

A guide to creating a fair compensation plan for family businesses

Introduction The Value if Family Meeting Unfounded Fears PART I: TEN BENEFITS OF EFFECTIVE FAMILY MEETINGS Building a Stronger Family Building a Stronger Business Planning for Future Ownership Planning Family Participation Managing Inherited Wealth...

The founders of the family business must impart their vision and leadership to succeeding generations.  Preparing those generations for leadership is challenging and encompasses a lifetime, but it is critical to the continuity and revitalization of the...

Career development is often neglected in family firms, yet it is essential to the continuous process of building leadership capacity for the future. A well-planned and effective career-development process enables individuals meet the strategic...

Catapulting Change identifies a myriad of opportunities left on the table far too often as similar patterns and trends emerge exposing gaps in leadership that systematically disarm individual talent, passion, and drive from those who possess these...

If you're reading this introduction, I can only assume you're thinking of joining the world of corporate governance or wondering if your organization's governance practices are providing maximum value.Perhaps you've been asked to join a board on one of...

The decade of the 1990s offers a chance to build a new and better international order. What policy choices will this decade pose for the United States? This wide-ranging volume of essays imaginatively addresses these crucial...

There are some types of complex systems that are built like clockwork, with well-defined parts that interact in well-defined ways, so that the action of the whole can be precisely analyzed and anticipated with accuracy and...