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The Ombudsman Handbook
Designing and Managing an Effective Problem-Solving Program
Paperback / softback
30 December 2010
$57.00
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The Ombudsman Handbook
$57.00
Description
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
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Successful Ombudsman Programs
The Office of the Inspector General (OIG) is an office that is part of the Cabinet departments and independent agencies of the United States federal government as well as some state and local...
$32.00
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