Multimodal Usability

1. Structure, Usability, Readership 1.1 Goals 1.2 How to work on Usability 1.3 Structure and Scope of this book 1.4 What is Usability 1.5 Usability Matters - But how much? 1.6 Reader's Guide 1.7 Key points2. Intermezzo 1 Three Multimodal Cases 2.1 Contents and Origins 2.2 What's Next?3. Creating a Model of Use 3.1 AMITUDE - A model of system use 3.2 Application Type 3.3 Users and people 3.4 Tasks and other activities, Domain 3.5 Use Environment 3.6 Interaction 3.7 Key points4. Modalities and Devices 4.1 What is a Multimodal system? 4.2 Which modalities exist? 4.3 Practical use of modalities 4.4 Multimodal representation 4.5 Input/Output devices5. Intermezzo 2 Status on Cases and Next Steps 5.1 Case AMITUDE Models of Use 5.2 Case Usability Goals, Requirements and Evaluation Criteria 5.3 Towards a Broader Perspective on Usability Work6. Common Approaches, Methods, Planning 6.1 Common Usability Approaches 6.2 Methods for Usability 6.3 Writing a usability workplan 6.4 Writinga usability method plan 6.5 Key points7. Intermezzo 3 Case Usability Workplan, Design 7.1 Case Usability Workplans 7.2 Case Design8. Question-Answering 8.1 About Interviews 8.2 About questionnaires 8.3 User Survey 8.4 Customer Interviews and Questionnaires 8.5 Expert interviews and questionnaires 8.6 Screening interviews and questionnaires 8.7 Pre-test interviews and questionnaires 8.8 Post-test interviews and questionnaires9. Meetings with Discussion 9.1 Focus group meetings 9.2 Stakeholder meetings 9.3 Workshops and other meetings with user representatives10. Observation of Users 10.1 Macro-Behavioural field methods 10.2 Micro-Behavioural field observation 10.3 Category sorting 10.4 Observation of users in real time 10.5 Human data collection in the lab11. Imagination 11.1 Use cases and scenarios 11.2 Personas 11.3 Cognitive walkthrough 11.4 Guideline-based usability development and evaluation 11.5 Usability standards12. Interaction with the System 12.1 Mock-up 12.2 Wizard of Oz