An indispensable guide to how to apologize effectively, why apologies are important, and how delivering one can mend the torn fabric of our culture, told by two witty and insightful experts in the field.
“A witty, useful guide” (People) to apologies, why they matter, and the healing power of saying you’re sorry, from the dynamic duo behind the acclaimed SorryWatchsite. It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies—excuse-laden, victim blame-y, weaselly statements—often go viral instantaneously, whether they’re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is “philosophically deep, crisply reported, and funny as heck all the way through” (Clive Thompson, author of Coders). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn’t have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.
“A witty, useful guide” (People) to apologies, why they matter, and the healing power of saying you’re sorry, from the dynamic duo behind the acclaimed SorryWatchsite. It’s a truth universally acknowledged that terrible apologies are the worst. We’ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies—excuse-laden, victim blame-y, weaselly statements—often go viral instantaneously, whether they’re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is “philosophically deep, crisply reported, and funny as heck all the way through” (Clive Thompson, author of Coders). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn’t have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.
From the best-selling author of AM I THERE YET? comes a guided journal for fans looking to create their own versions of Mari Andrew's heart-rending illustrations. Filled with Instagram star Mari...
Get Well is a collection of Michael Leunig’s work over the past four years – a time when, quite remarkably, all has not been well with the world. ‘Simple rhymes, homemade aphorisms, sentimental...
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Get Signed by Lucinda Halpern is the ultimate guide for aspiring authors to navigate the complex journey of getting signed by a literary agent and landing a book deal. Drawing on over 15 years...
The whole is definitely equal to more than its parts in this board book of shape-by-shape construction of animals by New York TimesBestselling illustrator Miguel Ord nez! A cast of animal...
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