Wonderlicious
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Delivery estimate
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Wonderlicious
Description
For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the world’s most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook.
Packed with a lifetime of heartfelt lessons and taste-tested techniques, Wonderlicious invites you on the greatest journey, uncovering how Peter led his teams to historical heights: twice claiming the United Kingdom’s Hotel of the Year, the International Office Building of the Year, and the Best Customer Experience in the World.
While setting global benchmarks for service and hospitality leadership, Peter carefully documented his most powerful insights—his “recipes of wonder”—in handwritten notes throughout his career. Now, for the first time, he shares them all in Wonderlicious. His vision? To show how wonder isn’t just for children, nor is heart-led hospitality only for esteemed hotels, but a way to inspire workplaces, business cultures—and lives—that everyone is excited to be part of.
No matter your industry, role, or background, this book is brimming with exciting ways that anyone can implement to create a life filled with wonder.
Peter encourages readers to ask bold, curious questions—like “What if?”, “What else?”, and “What more?”—to explore a more vibrant and fulfilling way to work and live. After turning the last page, you will never see life, work, or business the same way again.
Wonder is served!
"Wonderlicious shows what world-class cultures and service with wonder actually look like and how to bring it back to life and leadership."
- Doug Lipp, Former Head of Disney University Training Team at Walt Disney Studios, Speaker, and Author of Disney U.
"Peter reinvented customer service in commercial real estate in a manner that is still emulated globally.”
- Henry Chamberlain, President and COO, BOMA International, North America
“Read this book, thank me later!"
- Maz Farrelly, Award-Winning TV Producer, International Keynote Speaker, Australia
“For CEOs, CMOs, business leaders, and owners, Peter shows that the qualities which cost little can bring the greatest return. The advice in this book is not just inspiring but deeply practical, ready to be applied."
- Jeannette Flynn, Director of 4D Marketing, Australia
Shipping & Processing
This item is in stock with our supplier and usually ships within 2–5 business days.
Processing times
- In stock: Items marked “In Stock” are on our shelves. We pick, pack and ship them within 1–2 business days.
- In stock with our supplier: Items not marked “In Stock” are held by one of our Australian or overseas suppliers. We order them in for you and they usually dispatch within 2–5 business days (3–5 for some suppliers). The estimate next to the price is for this item.
- Special orders: Some supplier items, such as specialist and imported items, titles awaiting reprint and print-on-demand titles, take longer to arrive. If your order includes one, we’ll update you as soon as we hear from our supplier.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
- As soon as your order ships you’ll get an email with tracking.
- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.