Where Matters
Delivery estimate
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Delivery estimate
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Where Matters
Description
Imagine a hospital where equipment never goes missing, patients never wait unnecessarily, and staff focus on care instead of logistics. In Where Matters: Healthcare's Playbook for Location-Based Services 2.0 and AI, this vision becomes reality through care traffic control (CTC), a revolutionary framework that brings the precision and reliability of aviation traffic control to healthcare operations.
Drawing from decades of experience in both aviation and healthcare, the authors reveal how location-based services and digital twin technologies can transform healthcare operations from reactive to predictive, from fragmented to orchestrated, from inefficient to optimized. This isn’t just another technology book – it’s a blueprint for operational revolution.
Through the compelling journey of Edenvale General Hospital, readers witness the dramatic transformation that occurs when real-time location intelligence meets operational excellence. From reduced costs and improved patient satisfaction to enhanced staff productivity and safety, the results are nothing short of extraordinary.
Learn how to:
- Create a hospital command center that rivals the sophistication of air traffic control
- Deploy automation that enhances rather than replaces human capabilities
- Transform chaotic workflows into synchronized symphonies of efficiency
- Build a digital twin that makes the invisible visible and the impossible achievable
- Generate immediate returns while building toward long-term transformation
Whether you’re a healthcare executive seeking operational excellence, a technology leader navigating digital transformation, or an improvement professional driving change, Where Matters: Healthcare's Playbook for Location-Based Services 2.0 and AI provides the roadmap, tools, and insights you need. Each chapter includes specific guidance for improvers, leaders, and vendors, ensuring practical application across all stakeholder groups.
This isn’t just about tracking assets or monitoring workflows – it’s about fundamentally reimagining how healthcare operations can work. Through real-world examples, practical frameworks, and proven methodologies, Where Matters: Healthcare's Playbook for Location-Based Services 2.0 and AI shows you how to turn this vision into reality. Join the operational revolution that’s transforming healthcare – because in the future of healthcare operations, where matters.
Shipping & Processing
This item is in stock with our supplier and usually ships within 2–5 business days.
Processing times
- In stock: Items marked “In Stock” are on our shelves. We pick, pack and ship them within 1–2 business days.
- In stock with our supplier: Items not marked “In Stock” are held by one of our Australian or overseas suppliers. We order them in for you and they usually dispatch within 2–5 business days (3–5 for some suppliers). The estimate next to the price is for this item.
- Special orders: Some supplier items, such as specialist and imported items, titles awaiting reprint and print-on-demand titles, take longer to arrive. If your order includes one, we’ll update you as soon as we hear from our supplier.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
- As soon as your order ships you’ll get an email with tracking.
- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.