What's Wrong?
Delivery estimate
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Delivery estimate
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What's Wrong?
Description
“A humane and gripping work that illuminates how (and why) our treatments of chronic illness fail, and a devastating portrait of the ways our society fails to protect the bodies of its most vulnerable members.” —Melissa Febos, author of Girlhood, winner of the National Book Critics Circle Award
"Erin Williams' What's Wrong? is an utterly riveting, deeply moving, absolutely molecule-rearranging exploration of pain--individual and collective--suffused with wit, wonder, and mourning; textured by compassion and curiosity, and vibrating with the humanity of its dynamic subjects. Williams' sharp, nimble, tender prose, and her searing art--humming with insight and imagination--speak to veins of human experience so difficult to articulate we often shy away from speaking them at all. But in these dark places, she finds vitality, collectivity, and hope. This book and its subjects will live inside me forever." Leslie Jamison, author The Empathy Exams
What’s Wrong? is author, illustrator, and scientific researcher Erin Williams’s graphic exploration of how the American health-care system fails us. Focusing on four raw and complex firsthand accounts, plus Williams’s own story, this book examines the consequences of living with interconnected illnesses and conditions like: immunodeficiency cancer endometriosis alcoholism severe depression PTSD Western medicine, which intends to cure illness and minimize pain, often causes more loss, abuse, and suffering for those Americans who don’t fit within the narrow definition of who the system was built to serve—cis, white, heterosexual men. The book explores the many ways in which those receiving medical care are often overlooked, unseen, and doubted by the very clinicians who are supposed to heal them. What’s Wrong? is also a beautiful celebration of nontraditional modes of healing, of how we become whole not because of health care but despite it.
Shipping & Processing
This item is in stock with our supplier and usually ships within 2–5 business days.
Processing times
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- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
- As soon as your order ships you’ll get an email with tracking.
- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.