What leads an IT outsourcing company to succeed?

Thesis (M.A.) from the year 2015 in the subject Computer Science - Commercial Information Technology, grade: 90, EPF Graduate School of Engineering, language: English, abstract: This research paper is mainly focusing on the major factors that are behind a successful IT outsourcing business. It will be supported by an extensive literature review on the subject and by the author's own experience. It will also rely on the interviews the author had and recommendations that he will put forward to remedy the challenges the company might face.The paper deals with the following questions: How do European customers conceive outsourcing? Do they really account for differences related to culture, the language being used in communication and interpersonal interaction? How to handle internal communication with a totally different culture? How can we bridge the cultural and communication gap between the different intervenants in the outsourcing process? Before moving to the theoretical framework of this paper, the author is required to comply with the "Green Plan for Higher Education establishment" that states "Sustainable development and corporate social responsibility" as an area mandatory to cover. As a first step, the author defines what sustainable development and corporate social responsibility is. Understanding this concept is mandatory to apply it in a realistic case. To achieve this, the author will assess its three main dimensions (environmental, social and economic aspects) by taking Helios Solutions as the case of study. To conclude, the author will give recommendations to this latter in this field.