Value Stream 4.0
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Value Stream 4.0
Description
This book describes how material and information flows of a value stream can be synchronized with the aim of processing orders as quickly and waste‑free as possible. The design of the value stream is systematically oriented toward the requirements of the respective business model. The approach described goes beyond the classic value stream method, which primarily improves material flow, and places its informational focus primarily on the release of production and transport orders.
Value Stream 4.0: A Systems View of Information Flow for Digitalization focuses on the material and information flow within a product family, beginning with the receipt of customer orders through all process steps until delivery of the finished product. It illustrates how the systematic accumulation and provision of information at the right time, place, amount, and quality can enhance efficiency. Additionally, it explores how information can be leveraged to enhance customer value.
This compact, yet powerful book, is written for production managers, lean managers, operations managers, researchers, and students.
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How accurate is availability?
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Delivery
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Cancellations
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- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.