Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author's main implication is to show how to enhance the probability of success with BPM and its Systems. Hisresearch also adds to the understanding on how to increase customer-centricity -an empirically supported yet less studied direction of BPM.
Steps to Improved Firm Performance with Business Process Management
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$116.00
Description
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author's main implication is to show how to enhance the probability of success with BPM and its Systems. Hisresearch also adds to the understanding on how to increase customer-centricity -an empirically supported yet less studied direction of BPM.
High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process that operates under the strictest time,...
In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for...
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