Someone Must Know
Delivery estimate
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Delivery estimate
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Someone Must Know
Description
'The heart and soul of what it means to be human. Heart-rending but utterly uplifting' PROFESSOR LADY SUE BLACK
'Gripping and compassionate, it digs beneath the surface to expose the agony of those lost and those left behind' VAL MCDERMID
Every ninety seconds someone is reported missing in the UK. Most return, but some do not. This book is about those who stay missing.
The police are unable to investigate every case fully and so, too often, these people disappear from memory. But the missing always leave behind traces - clues as to who they might have been and where they might have gone.
Dave Grimstead, a retired detective inspector, has built Locate International: a remarkable and eclectic team of passionate volunteers - oceanographers and genealogists, forensic linguists and vintage clothes experts, students and retirees - all united by a desire to restore to the missing their names, faces and humanity. And to do that, they must follow the clues wherever they lead.
In a world where the questions begin with a scrap of wet paper in a pocket, an old dress or a faded photograph, the answers are by turns devastating, poignant and deeply mysterious. Someone Must Know brings readers into the heart of stories that cross decades and international borders, as Locate's investigators snatch leads from the mists of the past in search of answers, closure and the truth.
Through a series of riveting cold cases, from the strikingly tall man washed up at sea with unusual weights tied to his ankles, to the mother who simply left home one day and slipped through the cracks of everyday life, Someone Must Know explores the reality of what it means to search for those who are lost. Above all, it is a compassionate, moving study in how to reconstruct whole lives from fragments of evidence, and to follow the stories of people who are gone but do not deserve to be forgotten.
Shipping & Processing
This item is in stock with our supplier and usually ships within 2–5 business days.
Processing times
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- In stock with our supplier: Items not marked “In Stock” are held by one of our Australian or overseas suppliers. We order them in for you and they usually dispatch within 2–5 business days (3–5 for some suppliers). The estimate next to the price is for this item.
- Special orders: Some supplier items, such as specialist and imported items, titles awaiting reprint and print-on-demand titles, take longer to arrive. If your order includes one, we’ll update you as soon as we hear from our supplier.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
- As soon as your order ships you’ll get an email with tracking.
- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.