Same Problems, Same Opportunities
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Delivery estimate
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Same Problems, Same Opportunities
Description
This book is a practical, straight-talking guide for professionals who are ready to stop chasing quick fixes and start leading with purpose. At the heart of this book is the Process–People–Product Model. A practical framework that helps leaders focus on what drives performance. It starts with building consistent, repeatable processes, then shifts to developing and supporting the people who carry them out. The third element, product, is not about obsessing over output. It is a reminder that when your processes are sound and your team is capable, the product will naturally follow. Too often, leaders get stuck chasing results while ignoring the systems and behaviors that create them.
This model keeps the focus where it belongs and gives leaders a simple way to solve problems, lead better, and drive steady improvement. The challenges facing leaders today are not new. Missed targets, team disengagement, and improvement efforts that never stick. The same problems show up in every industry, every company, and every plant. The real difference between teams that thrive and those that stay stuck is not tools or technology; it is leadership.
Author and seasoned decision-making expert Chris Ortiz draws on more than 25 years of hands-on experience across engineering, marketing, business ownership, maintenance, continuous improvement, and top-level management to show how real change happens. Through relatable stories and two real-world case studies, he illustrates why so many companies fail to improve. And what it takes to finally break the cycle.
Each chapter dives into specific roles and reveals the most common leadership pitfalls in each. More importantly, it offers a roadmap to correct them by applying the Process–People–Product Model in clear, actionable ways. Whether you lead a project team, sales force, production line, human resources, or own a business, the leadership concepts apply anywhere systems and people intersect. The problems may look different, but the opportunities are always the same for those willing to step up and lead differently.
This book is not about trends or theory. It is about getting back to what works. If you are ready to stop watching your team repeat the same mistakes and start driving meaningful, lasting change, this is your blueprint.
Shipping & Processing
This item is in stock with our supplier and usually ships within 2–5 business days.
Processing times
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- In stock with our supplier: Items not marked “In Stock” are held by one of our Australian or overseas suppliers. We order them in for you and they usually dispatch within 2–5 business days (3–5 for some suppliers). The estimate next to the price is for this item.
- Special orders: Some supplier items, such as specialist and imported items, titles awaiting reprint and print-on-demand titles, take longer to arrive. If your order includes one, we’ll update you as soon as we hear from our supplier.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
- As soon as your order ships you’ll get an email with tracking.
- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.