Timely, authoritative, and practical an incomparable guide to the crucial "difference makers" that keep patrons coming back When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:
Step-by-step guidance on extraordinary table and guest service from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
Detailed procedures for service setup and administration
How to feature and serve luxuries and regional specialties that add sizzle to your menu
ADA requirements and how to comply with them
And more
Customer satisfaction relies as much on your establishment s courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important "difference makers" that keep patrons coming back.
Timely, authoritative, and practical an incomparable guide to the crucial "difference makers" that keep patrons coming back When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:
Step-by-step guidance on extraordinary table and guest service from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
Detailed procedures for service setup and administration
How to feature and serve luxuries and regional specialties that add sizzle to your menu
ADA requirements and how to comply with them
And more
Customer satisfaction relies as much on your establishment s courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important "difference makers" that keep patrons coming back.
When you concentrate on the fundamentals, the restaurant business can be very lucrative. But most servers are making far less money than they should be, simply because they fail to understand what is...
Je suis cancer de naissance, je serai cancer de mort. Je serai rappelé en temps et en heure, à moi de ne pas dilapider le temps restant et d'œuvrer décemment à ma santé et à celle des autres.
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