Quality management is a holistic approach towards the goods and services being offered by any business firm. It focuses on the end-product as well as the processes and means involved in achieving it. Quality management plays a crucial role in the hospitality industry. It helps in regulating all the varied sectors of hospitality such as housekeeping, food service, front desk, facility management, etc. This textbook elaborates the various sectors of the hospitality industry in which quality management is applied and the processes to regulate quality. It will serve as a reference to all those associated with the hospitality industry at various levels.
Quality management is a holistic approach towards the goods and services being offered by any business firm. It focuses on the end-product as well as the processes and means involved in achieving it. Quality management plays a crucial role in the hospitality industry. It helps in regulating all the varied sectors of hospitality such as housekeeping, food service, front desk, facility management, etc. This textbook elaborates the various sectors of the hospitality industry in which quality management is applied and the processes to regulate quality. It will serve as a reference to all those associated with the hospitality industry at various levels.
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality...
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and...
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