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Qualitätsmanagement in kleinen und mittleren Unternehmensberatungen. Ein entscheidender Vorteil?

Matthias Jahnke

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Paperback / softback
15 January 2018
$103.00
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Consulting bzw. Unternehmensberatung ist eine stetig wachsende Branche. Es ist daher verwunderlich, dass es kaum wissenschaftliche Untersuchungen zu diesem Themengebiet gibt bzw. nur wenige Standardwerke, z. B. LIPPOLD, hierzu existieren. Ein Unternehmensberater lebt von seinen Kunden. Daher ist es unabdingbar, täglich die vom Kunden geforderte Qualität zu gewährleisten. Hierbei muss erkannt werden, was der Kunde verlangt, in welchem Ausmaß er die Beratungsleistung wünscht und mit welchem Ziel der Consultant das Kundenunternehmen verlassen soll. Um diese Herausforderung optimal zu steuern, bieten Qualitätsmanagementsysteme einen möglichen Ansatz. Zunächst muss daher genau definiert werden, was Qualität bedeutet und welche Arten von Qualität zu finden sind. Innerhalb dieser Untersuchung wird dann die Vorteilhaftigkeit eines derartigen Systems verdeutlicht, um Hinweise zu geben, was bei einer möglichen Zertifizierung zu beachten ist und welche Normen für Beratungsunternehmen ausschlaggebend sind.

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$103.00
In Stock: Ships in 3-5 Days
In Stock: Ships in 7-9 Days
Hurry up! Current stock:

Qualitätsmanagement in kleinen und mittleren Unternehmensberatungen. Ein entscheidender Vorteil?

$103.00

Description

Consulting bzw. Unternehmensberatung ist eine stetig wachsende Branche. Es ist daher verwunderlich, dass es kaum wissenschaftliche Untersuchungen zu diesem Themengebiet gibt bzw. nur wenige Standardwerke, z. B. LIPPOLD, hierzu existieren. Ein Unternehmensberater lebt von seinen Kunden. Daher ist es unabdingbar, täglich die vom Kunden geforderte Qualität zu gewährleisten. Hierbei muss erkannt werden, was der Kunde verlangt, in welchem Ausmaß er die Beratungsleistung wünscht und mit welchem Ziel der Consultant das Kundenunternehmen verlassen soll. Um diese Herausforderung optimal zu steuern, bieten Qualitätsmanagementsysteme einen möglichen Ansatz. Zunächst muss daher genau definiert werden, was Qualität bedeutet und welche Arten von Qualität zu finden sind. Innerhalb dieser Untersuchung wird dann die Vorteilhaftigkeit eines derartigen Systems verdeutlicht, um Hinweise zu geben, was bei einer möglichen Zertifizierung zu beachten ist und welche Normen für Beratungsunternehmen ausschlaggebend sind.

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