American governments are developing performance measurement systems to make them more responsive and to increase the quality of services they provide. Concerns have emerged, however, that government- initiated performance measurement has not convinced citizens of its effectiveness due to several dysfunctional effects. Some scholars argue, therefore, that citizens should be involved in government performance measurement activities. This book provides evidence, confirming that public deliberation appears to have contributed to the building of fairer, more transparent and more reflective performance measurement systems, and to the enhancement of beneficial effects of performance measurement on democracy and management.It is important to note, however, that these effects have resulted from the fulfillment of conditions of public deliberation-political equality, inclusiveness, deliberation, authority, and non- tyranny- as theorists have suggested. The analysis should be useful to professionals in Performance Management and Citizen Participation, or anyone else who is developing a performance measurement system for making his or her organizations more accountable.
American governments are developing performance measurement systems to make them more responsive and to increase the quality of services they provide. Concerns have emerged, however, that government- initiated performance measurement has not convinced citizens of its effectiveness due to several dysfunctional effects. Some scholars argue, therefore, that citizens should be involved in government performance measurement activities. This book provides evidence, confirming that public deliberation appears to have contributed to the building of fairer, more transparent and more reflective performance measurement systems, and to the enhancement of beneficial effects of performance measurement on democracy and management.It is important to note, however, that these effects have resulted from the fulfillment of conditions of public deliberation-political equality, inclusiveness, deliberation, authority, and non- tyranny- as theorists have suggested. The analysis should be useful to professionals in Performance Management and Citizen Participation, or anyone else who is developing a performance measurement system for making his or her organizations more accountable.
Offering original insights on the prospects for a European, or even global, public sphere, this volume offers the writings of the original thinker Bernhard Peters (1949-2005) in English for the first...
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This...
This ground breaking book provides empirical and theoretical insights into the interface between deliberative democracy and the rough and tumble of interest groups in advocacy politics. It examines...
A collection of essays examining citizenship as a discursive phenomenon, in the sense that important civic functions take place in deliberation among citizens and that discourse is not prefatory to...
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