Managing Conflict in a Negotiated World

Manging Conflict in a Negotiated World provides a step-by-step approach to developing students' skills in narrating, interpreting, and exploring possibilities for changing their conflict experiences and behaviour. Peter Kellett and Diana Dalton draw on their own extensive class-tested material to help the reader: * understand the elements of conflict * act on that understanding by managing conflict better in each area of their lives - work, family, and community Each chapter begins with a chapter overview, key terms, learning objectives, and case study narratives, and concludes with a summary, discussion questions, and additional exercises. The book includes separate chapters on global conflict, and mediation.