This book examines why conflicts arise and provides strategies for dealing effectively with relationships in the workplace. This is a practical guide with a section on harassment at work and what to do if conflict persists. It focuses on: rules of relationships; aspects of leadership and gender; personality and age differences; the role of our own beliefs and assumptions.
This book examines why conflicts arise and provides strategies for dealing effectively with relationships in the workplace. This is a practical guide with a section on harassment at work and what to do if conflict persists. It focuses on: rules of relationships; aspects of leadership and gender; personality and age differences; the role of our own beliefs and assumptions.
Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date...
Like negotiation, mediation is a method of conflict management which is essentially based on the development of communication between the parties. However, we must not fall into "the naivety of...
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively...
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