HowExpert Guide to Serving
101 Tips to Learn How to Serve, Give Excellent Customer Service, and Achieve Success as a Server in the Restaurant Industry
Delivery estimate
Please enter a valid 4-digit Australian postcode.
to ·
Delivery estimate
Please enter a valid 4-digit Australian postcode.
to ·
HowExpert Guide to Serving
Description
If you want to learn how to serve, give excellent customer service, and achieve success as a server in the restaurant industry, then check out HowExpert Guide to Serving.
Being a server - well, a good server - is so much more than taking an order and dropping food off at a table. Serving with hospitality can open doors to meaningful interactions with strangers, long-term relationships with regulars, and ultimately, consistent financial success.
If you're new to the restaurant industry, want to improve your skills, or you're just curious about how to succeed as a server, look no further. As an eight-year veteran and single mom, who has been able to raise two kids on server income alone, you can trust me when I say I know what I'm talking about.
I've listed the best 101 tips, tricks, and stories I've accumulated over the years throughout this book, with just a pinch of "I've been a server for far too long" sarcasm that I know other veterans will appreciate.
By reading this book, HowExpert Guide to Serving, you will:
- Learn the difference between hospitality and service.
- Uncover little tricks along the way to increase not only your check average but your tips.
- Hear stories of how these tips played out in real life while laughing along the way.
- Gain more knowledge on how to be a server that your guests will remember and come back for.
Check out HowExpert Guide to Serving to learn how to serve, give excellent customer service, and achieve success as a server in the restaurant industry!
About the Author
Emma Eliason has been working as a server for nearly a decade. Starting at 19 years old, she knew she needed to be able to provide a better life for herself and her daughter. Now, eight years later, she shares the wisdom and humor she has picked up along the way. Emma has a strong passion when it comes to servers understanding their endless potential to positively impact someone's day or even their life. With tips focused on empathy and hospitality, Emma shares how she's been able to financially support two kids on server income alone while taking pride in her skills as a seasoned veteran of the restaurant industry.
HowExpert publishes how to guides by everyday experts.
Shipping & Processing
This item is in stock with our supplier and usually ships within 3–5 business days.
Processing times
- In stock: Items marked “In Stock” are on our shelves. We pick, pack and ship them within 1–2 business days.
- In stock with our supplier: Items not marked “In Stock” are held by one of our Australian or overseas suppliers. We order them in for you and they usually dispatch within 2–5 business days (3–5 for some suppliers). The estimate next to the price is for this item.
- Special orders: Some supplier items, such as specialist and imported items, titles awaiting reprint and print-on-demand titles, take longer to arrive. If your order includes one, we’ll update you as soon as we hear from our supplier.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
- As soon as your order ships you’ll get an email with tracking.
- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.