Looking to optimise your organisation's service delivery and maximise value creation? Enterprise Service Management (ESM) is the management approach you need. In this comprehensive guide to ESM, you will learn everything you need to know to succeed in the modern digital environment. This book covers everything from the paradigm shift and digital transformation to the ESM framework, operating model, and the latest trends in ESM. You will discover how to establish an ESM operating model, create an ESM strategy, implement ESM OKRs, and more. With practical insights and examples from various departments within an organisation, including IT, finance, and procurement, this book is essential for anyone interested in adopting a service-oriented mindset to achieve ESM success.
Looking to optimise your organisation's service delivery and maximise value creation? Enterprise Service Management (ESM) is the management approach you need. In this comprehensive guide to ESM, you will learn everything you need to know to succeed in the modern digital environment. This book covers everything from the paradigm shift and digital transformation to the ESM framework, operating model, and the latest trends in ESM. You will discover how to establish an ESM operating model, create an ESM strategy, implement ESM OKRs, and more. With practical insights and examples from various departments within an organisation, including IT, finance, and procurement, this book is essential for anyone interested in adopting a service-oriented mindset to achieve ESM success.
'Mum there's something under my bed,' Katy said as she forced her Mum's eyes open, 'Mum please wake up because there's something under my bed and it's making funny noises and it sounds like it's...
Troubles beset eleven-year-old Esme. Dangled over wells, thrown into root cellars, and forced to empty chamber pots, she longs for a better life. Yet her latest runaway scheme has failed miserably,...
This was her last chance.Her hand twisted high in the air. When fifteen-year-old Esme Silver objects at her father’s wedding, her protest is dismissed as the action of a stubborn, selfish...
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