Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure...
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service...
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of...