Discovery Design
Design Thinking for Healthcare Improvement
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Discovery Design
Description
Discovery Design is a handbook for healthcare innovators who want to address the most important challenges facing patients, families, clinicians, and healthcare organizations. Leveraging the best ideas from the worlds of design thinking, healthcare improvement, and business strategy, Discovery Design will walk you through eight actionable steps for developing meaningful solutions that create impact and value in patient care. Clearly structured and rich with examples and illustrations, Discovery Design will empower you and your team to take on complex problems with the creativity, precision, and practical wisdom necessary for creating lasting change in healthcare environments. We welcome you to discover design!
***CREDITS***
Editors - Barry Katz and Jeff Driver
Authors - Simon Mawer, Svava Atladóttir, Kara Harrington, Rob Lister, Lucie Richter
Foreword - William Burnett
Discovery Design is a collaboration between The Risk Authority and Future Medical Systems.
TRA is the risk management organization serving the Stanford University health system. We specialize serving our healthcare organizations with the data-science, design thinking, and business strategies necessary to generate and sustain quantifiable improvements in the risk, safety, experience, and cost of care.
FMS is a unique design and development consultancy dedicated to creating new healthcare experiences. We practice a systems-led approach, inspired by our users' needs to create solutions that deliver improved care, reduced risk, and better outcomes.
***PRAISE FOR DISCOVERY DESIGN***
"If design thinking has always baffled you, this book is the key to unlock its potential."
Larry Chu, MD, Executive Director, Stanford Medicine X
"The pragmatic experience and design thinking passion captured in this handbook will help teams discover a path forward, powered with empathy and insight, navigating the realities of working inside healthcare systems. "-Katja Battarbee, Principal, Innovation Practices, Intuit
"Discovery Design provides a scalable framework that is vital to those looking to generate measurable impact in health and medical domains."
Farzad Azimpour, MD, Director of Health, IDEO
"Discovery Design is a powerful model for designing care that works by emphasizing the needs of people: the patient, the care team, and management. More than that, it's a guide for improvers to successfully navigate the unique challenges of improving care."
David Pickham, Ph.D., RN, FAHA, Executive Director, Research, Stanford Health Care
"In these pages, healthcare professionals will find a credible companion for understanding complex problems in a new light, creating higher performing processes, and better outcomes."
Mary Beth Kelly, RN, BSN, Corporate Director, Patient Safety, and Risk Management, AtlantiCare
"Discovery Design meets us right where we're at: Powerful new tools for improvement and the hard-won wisdom needed to do it."
Tim Bowers, MS, CIC, CPHQ, Director, Quality & Safety, Inspira
"I'm making this required reading for my students."
Cosima Gretton, MD, Product Manager, Karius; Teaching Fellow, University College London
"From the first project meeting, we could tell this approach was different and a welcome complement to other improvement methodologies. It provided a sensitivity that helped articulate the needs at the frontline in new ways. I recommend it to anyone seeking to spark empowered change."
Shannon Feehan, MSN, RN, CPN, Nurse Manager, Stanford Children's Health
Shipping & Processing
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Processing times
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- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
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- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
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- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.