Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep.Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of "Deploying Cisco Unified Presence".
Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep.Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of "Deploying Cisco Unified Presence".
Install, deploy, troubleshoot Cisco Unified Presence Server and Cisco Unified Personal Communicator.Written by senior Cisco TAC engineer Michael (CCIE, MCSE, Presence Specialist).This book covers...
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