Computer System Reliability
Safety and Usability
Delivery estimate
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Delivery estimate
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Computer System Reliability
Description
Computer systems have become an important element of the world economy, with billions of dollars spent each year on development, manufacture, operation, and maintenance. Combining coverage of computer system reliability, safety, usability, and other related topics into a single volume, Computer System Reliability: Safety and Usability eliminates the need to consult many different and diverse sources in the hunt for the information required to design better computer systems.
After presenting introductory aspects of computer system reliability such as safety, usability-related facts and figures, terms and definitions, and sources for obtaining useful information on computer system reliability, safety, and usability, the book:
- Reviews mathematical concepts considered useful to understanding subsequent chapters
- Presents various introductory aspects of reliability, safety, and usability and computer system reliability basics
- Covers software reliability assessment and improvement methods
- Discusses important aspects of software quality and human error and software bugs in computer systems
- Highlights software safety and Internet reliability
- Details important aspects of software usability including the need for considering usability during the software development phase, software usability engineering process, software usability inspection methods, software usability test methods, and guidelines for conducting software usability testing
- Elucidates web usability facts and figures, common design errors, web page design, tools for evaluating web usability, and questions to evaluate website message communication effectiveness
- Examines important aspects of computer system life cycle costing
Written by systems reliability expert B.S. Dhillon, the book is accessible to all levels of readership, making it useful to beginners and seasoned professiona
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- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
How accurate is availability?
Availability is based on the stock levels our suppliers tell us they hold, and we update it regularly. If a supplier issue affects your order, we’ll let you know with an updated estimate.
Delivery
- As soon as your order ships you’ll get an email with tracking.
- Australia Post usually delivers within 2–10 business days of shipping (around 4 in metro areas and around 6 in regional areas).
- If your order has more than one item, we hold the in-stock items until everything is ready, so we can ship your whole order together in one parcel.
- Shipping cost: Free on orders over $100 within Australia, otherwise $9.95 flat rate per order however many items you buy. Free shipping applies to Australian addresses only; delivery to New Zealand is $14.95 per order.
- Check your address: If an order goes to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.
Cancellations
Need to change or cancel an order? Contact us as soon as possible at contact@bookloop.com.au or through our contact page.
- Within 30 minutes: You can change or cancel your order for a full refund within 30 minutes of placing it.
- After 30 minutes: Your order is already being processed, so it can no longer be changed or cancelled. If we can accept a late cancellation, we may offer store credit instead of a refund.
- Items in transit: Once an item is on its way, either from our supplier to us or from us to you, it can’t be cancelled. If you no longer want it once it arrives, you can return it as a change of mind, with return postage at your cost. See Returns.
- Separate orders can’t be combined once they’ve been placed, and adding or swapping items can change the delivery estimate.
- Supplier delays: Occasionally a supplier is delayed, or their stock information turns out to be inaccurate. We’ll keep your order open for up to 60 days. If an item hasn’t shipped or isn’t on its way to us by then, we’ll cancel that item and refund it.
Faulty or damaged items are always covered. See Returns.
Returns
Damaged or incorrect items (within 30 days)
If an item arrives damaged or isn’t what you ordered, contact us within 30 days of delivery. We may ask for a photo, and if we need the item back we’ll send a prepaid return label, so it costs you nothing. You’ll receive a replacement or refund, as guaranteed under the Australian Consumer Law.
Change of mind (within 30 days)
We offer a refund or store credit for change of mind within 30 days of purchase when:
- you have your proof of purchase;
- the item is unused and in its original condition and packaging;
- it isn’t a sale item, special order, custom item or gift voucher.
You pay the postage to return change-of-mind items. Change-of-mind returns aren’t available for print-on-demand titles or bulk orders with special pricing.
Returned to sender
If an order is sent to an incorrect address you gave us, or isn’t collected and Australia Post returns it to us, you’ll need to pay the postage to send it again.