Well-known retreat master and author of the bestselling Centering Prayer, Basil Pennington now demonstrates the spiritually enriching power of that ancient prayer technique when used in conjunction...
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook...
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this...
La storia di un call center, attraverso gli occhi di Alessia: un'operatrice telefonica che partecipa alle vicissitudini del suo lavoro, a quelle dei suoi colleghi, scontrandosi con le dinamiche della...