Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date...
This book examines why conflicts arise and provides strategies for dealing effectively with relationships in the workplace. This is a practical guide with a section on harassment at work and what to...
Like negotiation, mediation is a method of conflict management which is essentially based on the development of communication between the parties. However, we must not fall into "the naivety of...